The Chateau Collection is here! *Pre-Sale items must be ordered separately* Free international shipping over $400

Returns & Exchanges

Exchange and Return requests must be made within 7 days of you receiving your order. *Conditions apply, see below.
Please note:
we do not offer returns for refunds, only store credit. Returns may not be applicable for custom orders.

Size Exchange:

We accept any item for a different size (if it is unworn & your desired size is in stock). To be approved for a size exchange, please include front and back photos of your item in new/unworn condition with tag still attached. The new size will be shipped upon receiving your first item in new/unworn condition. Customer is responsible for return shipping.

Item Exchange:

To exchange one item for a different item, requests must be sent by email and approved by our team. To be approved for an item exchange, please include front and back photos of your item in new/unworn condition with tag still attached. The new item will be shipped upon receiving your first item in new/unworn condition. Customer is responsible for return shipping.

Item Return:

To make a return for store credit, requests must be sent by email and approved by our team. To be approved for a return, please include front and back photos of your item in new/unworn condition with tag still attached. A store credit will be issued, minus shipping fees, after receiving the item back in new/unworn condition. Customer is responsible for return shipping.

International Returns/Exchanges:

Customer is responsible for return shipping and all applicable customs, import duties, fees, taxes and any other charges. See above for return/exchange info.

 

Custom Orders:

Due to the custom-made nature, we most likely cannot accept returns of custom orders. Please feel free to contact our team within 7 days of receiving your item to inquire if you are eligible for an exchange or return for store credit. We do not offer refunds for custom orders.

Backorder items:

Any items that are on backorder and are included in a larger order of in-stock items can be shipped  separately upon request. If you wish to cancel the backordered item we will be able to offer you a store credit for the full amount of the backordered product.

*Conditions:

Your return will not be accepted if your item was worn or worn for photoshoots. If your item is returned in a condition that shows makeup marks, stains, or noticeable wearing, your refund will not be approved and you will be given the opportunity to pay for shipping of the item back to you. When your return is approved, any refunds will be made back to the original payment method, minus shipping fees. We are not responsible for delays caused by shipping, or stolen packages. Refunds can not be made for a package that has been lost/stolen. We do not offer order cancellation once an item has been processed and shipped.