SHIPPING
Shipping and taxes are calculated for your order at checkout.
Order processing usually takes 1-3 business days, sometimes 4-7 depending on the volume of orders. Different processing time applies to custom orders, pre-sales, backorders, and made-to-order items). Orders are usually shipped Wednesdays-Fridays. We do not currently ship on weekends.
Your package will be shipped via UPS, though we sometimes use USPS or DHL depending on the customer location. Once processed, you will receive a confirmation email with your tracking information. If located in the US, please allow 4-7 days for your item to arrive once it ships out.
DELAYS / ADDRESS CHANGE / LOST PACKAGE / RETURN TO SENDER
Once your order has been shipped and tracking information has been provided to you via email, Enjoué is not responsible for any shipping delays, or lost/stolen packages. Once your package leaves our facility it becomes the responsibility of UPS, USPS, or DHL and all claims must be filed through them. In such a case, to check which carrier to contact you can enter your tracking number into Google Search and contact the shipping provider from there. *Please do not email us to check your shipping status.
For packages returned to sender, please contact our support team to arrange for it to be sent to you again. The customer is responsible for the additional shipping cost.
If your package is missing but shows no tracking updates, it’s possible the mail lost the package and did not scan it when they received it. In this case, the customer has up to 2 months from the date of the tracking number being created to contact us for a solution. After 2 months, Enjoué is no longer responsible for the lost package, but we will do our best to provide you with a solution.
*Please note, tracking numbers expire after 3 months and we will not be able to track down your package or provide information on it past this timeframe.
If you move to a new address after placing your order, we cannot guarantee your address can be changed, or that your package can be re-routed. Please ensure you have mail forwarding if you change your address after placing an order.
BACKORDER ITEMS
Any items that are on backorder and are included in a larger order of in-stock items can be shipped separately upon request. If you wish to cancel the back ordered item we will be able to offer you a store credit for the full amount of the back ordered product.
TAXES & DUTIES
Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country [“Import Fees”]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Enjoué is not responsible for the customer’s impot duties or taxes. If you refuse a shipment from Enjoué, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Enjoué. *Please note that refusing to pay your duties can sometimes incur several hundred dollars in fees.
INTERNATIONAL SHIPPING METHODS AND COSTS
International orders will be shipped via UPS or USPS. Enjoué is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If your order is shipped USPS or UPS please allow longer time for arrival.
